English Language with Hospitality Hotel Management and English for Hospitality courses are tailored specifically for people in the hotel and tourist industries. It focuses on primary language functions, such as requesting, refusing, suggesting, confirming, and asking questions. The language is presented in the context of the hospitality business workplace and has been carefully chosen to include high-frequency voc abulary. If you want to enter the hotel or hospitality management, tourism management or the travel industry, and your English needs improving, then these lessons are ideal for you. This course focuses on the communication needs of those working in the hotel and tourist industries. Students will develop confidence and fluency in English when interacting with customers. This course is available in different levels. Students will be given the opportunity to learn and practise structures and vocabulary used in the industry, and develop a practical understanding of working in tourism and hospitality. So if you are a hotel manager, work in the tourism or hospitality industry then this course is ideal for you! About the Award
ESB has a broad range of qualifications for adults over 16, with assessment tasks exploring a spectrum of skills. These Adult syllabuses are suitable for learners in many different educational and work place environments: schools, colleges, Higher Education, prisons or on-site at employers’ premises.
All Adult syllabuses use a common core:
a presentation – focused on knowledge and skills in differing contexts based on the candidate’s own experience, vocational context or personal interests
interactive questions and discussion
other tasks, depending on syllabus and level, may include workplace interpretation, telephone or interviewing skills, current affairs, debate, social interaction, etc.
Each syllabus series is designed to demonstrate and encourage progression. The skills required at each stage show increasing demands of thought, shaping, language and technique appropriate to both the context and level. Key Skill Communication and the wider key skills are signposted for all relevant programmes.
Guided learning hours are flexible to allow for entries throughout the year, individual rate of progress and context. The syllabuses can be the focus for a short course or to complement / assist delivery over 1-3 terms e.g. supporting Vocational qualifications, other Skills or English in the National Curriculum, according to level and application. Additionally they can be used alongside appropriate Business or Management courses delivered within Colleges/University or through private training providers.
- Current trends in the hospitality industry
- Reception & guest services – telephoning, answering questions, giving information and explaining, and dealing with problems in English
- Restaurant and bar work – interacting in English with customers
- Customer services – complaints, customer relations, giving advice and managing sales
This is not just a course in English for hotel staff, it covers the whole range of tourism roles, whether as training for travel agents, transport (for example as cabin crew for an airline), or in heritage and culture tourism.
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**All prices are shown in GBP